Shipping
Australia
Orders are normally posted out within 1-2 business days after order is placed.
NOTE: With all couriers experiencing higher volumes than usual, longer delivery times are expected.
Express: 2-3 business days - $12.9
Standard: 3-5 business days - $9.9
- Please contact us if you haven't received your orde(s) after 7 business days post your order placement. We will follow up for you as soon as possible.
For customers located in other countries, please contact us and let us know the products you are after with your postal address. We will be providing quote on postage as soon as possible.
Contact us - info@steppy.com.au.
Returns
We provide a 45 days return policy once we have shipped out your order(s).
To be eligible for a return, your item(s) must be in the original condition, unworn or unused, and with its original packaging. You’ll also be asked to provide the receipt or proof of purchase.
To start a return, please contact us at – info@steppy.com.au.
- Damage and Issues
Please inspect your item(s) upon receiving them and contact us immediately if the item(s) is defective, damaged or wrong item(s) being sent. We will make it right as soon as possible and all related postage will be covered by us.
- Cancellation
Please contact us, we will provide you a cancellation reference number and help you as soon as possible.
- If the item(s) hasn’t been dispatched, we will halt it and refund the total amount that you paid, including postage.
- If the item(s) has been dispatched, we will acknowledge your wish to cancel and have you return the item(s) to us. Once we receive the item(s) we will refund the total amount, excluding postage and the return cost will be covered by you.
Strictly no returns on sale items or gift cards.
